Privacy Policy

Privacy Policy

IstanbulAirportsTransferService imposes restrictions on the use of any personal information you provide with the aim of protecting personal data and your privacy. The personal information you provide will be used for the purposes you specify only and will not be passed to third parties. The law allows you to see and correct data held about you. Questions about data protection should be sent in writing to: IstanbulAirportsTransferService, Kadirga Limani Caddesi, 105/A, Kadirga Sultanahmet, Fatih, Istanbul.

If you have any questions regarding our service please do not hesitate to contact us on or +90 212 516 5528.

What information do we collect and how do we use it?

In order to process your booking we do require certain information. This will include the name of the person making the booking, address, telephone number, email address, and your credit card number and expiry date. We also need to establish your flight details, destination resort and accommodation. All of this information is collated for different reasons. Obviously we need to establish your holiday details to ensure your taxi is waiting for the correct flight and knows which hotel to take you to. Your mobile telephone number and email address are required in order to send or SMS your booking voucher, your driver/transfer details or to contact you in the unlikely event of any changes prior to departure. We need your address to assist in processing your credit card transaction as proof of authentication helping prevent any potential fraudulent activity.

We also collect personal information from enquiry forms, blogs or any other user-generated content, on-site or via our social media channels, though we will always offer the ability to opt out of any further communications. The telephone number from which you call us or any of our partners, along with any other number you provide on the call, may be used to contact you for booking or enquiry purposes. Personal information may be provided to security or credit checking companies, government or regulatory bodies, or as required by law.

As well as assisting with your travel, we may also use some of this information to develop and improve our business and your experience including (without limitation): personalising your visits to our website; informing you about latest updates to the website, products, services or promotional offers that you may find interesting (see “Reviews and Marketing Communications” below); customer services and support; communicating with you; conducting occasional market research; performing various analyses to measure and improve website performance.


Credit card details will be handled securely to ensure confidentiality. SSL (Secure sockets layer) encryption is employed to ensure sensitive data is protected.

Who do we share your information with?

IstanbulAirportsTransferService collates – but does not store – your payment information solely for the purpose of making your booking. If you have booked via a IstanbulAirportsTransferService affiliate site, then the affiliate has the right to request and receive your booking data, but not your payment data. If you have booked via the main IstanbulAirportsTransferService website we do not share, sell, trade or rent your personal information with anyone. By using the website, you consent to the transfer of your personal information outside of the European Economic Area (where controls on data protection may not be as strong as the legal requirements in this country).

IstanbulAirportsTransferService special offer service

IstanbulAirportsTransferService have many trade partners who from time to time give us access to offers and promotions they may have running, allowing you to become one of the first to be notified of any great travel bargains. You give us prior authorisation to email these offers by registering on the website and can of course opt out by unsubscribing at any time.

Other websites

There are several places on the IstanbulAirportsTransferService website where you can link through to other sites. Once you click through onto another site, IstanbulAirportsTransferService privacy practices no longer apply. We recommend you view privacy statements for all third party websites to understand their own policies for collecting and disclosing your information.

Security and Data Protection (click here for more information)

In addition and as required by the Data Protection Legislation, (Acts of 2016) we follow strict security procedures in the storage and disclosure of information which you have given to us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.


Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Our Cookies do not contain any personally identifying information. Cookies can be deleted from your hard drive if you wish. Most web browsers automatically accept Cookies, but you can usually change your browser settings to prevent that. Even without a Cookie you can still use most of the features on the website. For more information, please visit our Cookie Policy page.

Your Consent

By using the IstanbulAirportsTransferService website and our affiliate sites, you consent to the collection and use of this information by IstanbulAirportsTransferService in the ways outlined above. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of the information that we collect, how we use it and in what circumstances we disclose it.

Third-Party Web Beacons

We use third-party web beacons from Yahoo! to help analyse where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

Reviews and Marketing Communications

IstanbulAirportsTransferService gives every customer the chance to review the service provided via email through 3rd party providers such as Feefo. Additionally, IstanbulAirportsTransferService sends regular marketing emails, promoting offers, competitions etc. Customers can unsubscribe anytime by clicking on the unsubscribe link at the bottom of all email communications. This does not include our automated pre-departure and post-departure emails.

We would like to hold your information (including email address and phone number(s)) for IstanbulAirportsTransferService marketing purposes. You will be asked for your consent before any marketing takes place, and if consent is granted we may use your personal information to contact you by email, fax, telephone, SMS, social media, electronic messaging or post – with information and/or offers on products, services, discounts or promotions (provided by us) that we think may be of interest to you. For marketing purposes your information will be stored within our email database. At any point you can refuse or opt out of marketing messages by simply clicking UNSUBSCRIBE on any of our emails, or contacting our Customer Support team on +90 212 516 5528.

Read more about how we use cookies.

Information automatically collected from your PC

Log files/IP addresses: When you visit the site our web server automatically records your IP address. This IP address is not linked to any of your personal information. We use IP addresses to help us administer the site and to collect demographic information for aggregation purposes.

We may also gather other non-personal information (from which we cannot identify you) such as the type of your internet browser which we use to provide you with a more effective service.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

What we do with the information we gather

We use this information to understand which areas of the site are of interest to you which helps us to provide you with a better service. We may send you emails about news, products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.